Frequently Asked Questions
Get all the answers to the frequently asked questions during order process.
What if I forget my order number?
Your order number is included in the email order confirmation with an automatic link to the Order Status Page. After you get paid, the page will generate an order received page, It’s a good idea to save your email order confirmation or write down the number for future reference. If you forget or lose your order number, it can be obtained by contacting the Customer Service Centre by emailing to info[at]shinehone[dot]com.
How will I know if Shinehone.com received my order?
Once an order you have placed has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.
How can I check the delivery status of my order?
To check the delivery status of your order, please log in your account, click on the “My Account” link and find “order history”. There you can track your order conveniently or you can contact us directly for a status update.
Once we ship your package, you will get an update email including product packaging tracking ID, You may copy the tracking ID and paste id into https://www.17track.net/en, then you could find update within this tool.
How long do you keep my Order Status history?
The My Orders section is one of the great new features on shinehone.com. Your Order Status history will be kept for 90 days and will reflect your orders that were placed on shinehone.com
When will you take care of my order?
Orders placed during business hours will be taken care of immediately. We will inform you of the lead time and shipping method, and confirm with you any information we need to ship. Orders placed outside of business hours will take one to 1~3 business days to prepare and ship.
What methods of payment does shinehone.com accept?
We currently accept Paypal, Western Union and Wire Transfer. We ensure your Credit Card information is 100% safe and secure.
Can I add or delete items from my order if I change my mind?
When you place your order on the Internet, we will send email or call you to confirm your order before shipping.
What if there’s a problem with my order?
If there are any problems with your order, you will be contacted by a customer service representative.
What are the advantages and disadvantages of Fedex, DHL, UPS?
UPS and FedEx are almost a classic duopoly, but only in the domestic shipping industry. FedEx operates in more countries than UPS, and wants to continue to focus on expanding into European and Asian markets. DHL Express is the number shipper one in Europe, while UPS and Fedex are on top in the U.S.
Do you accept international orders?
Yes, we do. We ship worldwide and have warehouses in different countries.